FAQ's

Frequently Asked Questions

 

If you have any questions about our van hire services, we're here to help. Whether you need information on vehicle availability, rental terms, insurance coverage, or special requirements, our FAQ section provides detailed answers to the most common inquiries. For anything not covered, feel free to contact us directly, and our friendly team will be happy to assist you.

Book / Quote

How do I book a van or get a quotation?

You can get a quotation and make a reservation directly on this website or by calling us on 01908 382014

Pre-Booking Requirements

What do I need to be able to rent a van?

A full UK driving licence held for at least 2 years. With no more than 6 points, have your own credit or debit card and be aged 21 to 69. (Over 70? Call for information)

Driving License

How long do I need to have held a driving licence for?

You must have held your licence for at least 2 years

Additional Drivers

Can someone else other than myself drive the van?

Yes they can but you must pay an additional driver’s insurance and the driver’s licence, Hire code from the DVLA website must be presented at time of rental.

Pick-up Requirements

What do I need to bring with me when collecting the van?
  1. A full driving licence for all named drivers, Hire code from the DVLA website https://www.viewdrivingrecord.service.gov.uk/driving-record/licence-number   Due to legal and insurance reasons, we will not be able to rent to you if you cannot produce your driving licence.
  2. Proof of address. A utility bill, bank statement or phone bill will be enough
  3. A credit or debit card in your name

Driving Endorsements

I have some endorsements on my driving licence. Can I still hire from you?

You can still hire from us if you have 6 points or below on your licence. If you have above 6 points or have an IN, DD, DR or BA endorsement within less than 5 years, you cannot hire from us.

What’s Included

What is included in your prices?

Unless otherwise stated, your rental price is fully inclusive of insurance costs. You will be given a Rental Agreement to check and sign.

Fuel Included

Does the vehicle come with fuel?

The vehicle will be provided with a quarter of a tank of fuel and must be returned filled to the same level.